How Long Will It Take To Arrive:
Please allow 1 to 2 business days to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched you will receive a tracking number!
Depending on your country or region, delivery time ranges from:
Average shipping times to the United States is 6 to 12 business days.
Average shipping times to International is 7 to 14 business days.
Please consider any holidays and weather that might impact delivery times. While most packages arrive within our time frame there are circumstances our carriers may experience. We ship orders Mon-Friday.
Tracking Your Order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use Contact Us to help. Please allow 1 to 4 working days for the tracking information to show.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Helpful Dudes is not responsible for lost or stolen packages. If your tracking information states that your package arrived at your carrier and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.
Reasons for Undeliverable Packages
There are many reasons that a package may be returned to us as undeliverable.
Item is too big for a P.O. Box.
Some items are too big to ship to a P.O. Box and must be shipped to a street address.
Incorrect Address/Missing Information.
The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.
Unable to Access
Your package may be returned to us if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts.
Other Address Problems
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. Many items can be shipped to the Department of State addresses, however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
Damaged During Transit
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
Other Transportation Problems
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
Refused by Recipient
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.